Akko Scissors’ key strength lies in the speed of order fulfillment: every product is in stock and shipped within 24 to 48 hours after payment is received."
Free delivery for orders over 200 €
Super Extra Large – every Kilo over 50 Kg 0,39€
Remote Areas extra 4€
Cash on Delivery extra 9% of the taxable value
Extra supplements in addition to Extra large (upon request):
delivery by appointment 7,15€
delivery on Saturdays 16,05€
evening delivery 16,70€
scheduled delivery 7,64€
delivery on the agreed day 7,64€
The shipping cost depends on the purchase made, the number of packages, their weight and volume, and the shipping address. These costs relate to shipments within Italy. For international shipping, we kindly ask Customers to contact the Company by e-mail, giving details of the products to be shipped and the destination address, in order to receive an estimate of shipping costs as soon as possible.
ORDER FULFILLMENT
The company's sales policy is based on the immediate availability of the requested products, keeping a large stock of each reference in the warehouse: it is rare that a particular product is not immediately available. Each order is processed within 24-48 hours after payment, or in a timeframe communicated and agreed directly with the Customer if a product is missing. In case one or more items are not available, again after communication with the Customer, it is possible to agree together on the possibility of a partial shipment.
SHIPPING
Once payment is received, the purchased goods are entrusted for most Italian locations to the Express Carrier, whose approximate delivery time is 1/2 working days (not considering holidays and pre-holidays) after collection. For any delays incurred by the Carrier during transport, the Company is not responsible, nor obliged to pay compensation or accommodate requests for withdrawal. AKKO SCISSORS shall not, under any circumstances, be held responsible for delivery delays that are unforeseeable or beyond its control.
DELIVERY
The products will be delivered during office hours, to the address indicated in the order form (delivery to the floor is not guaranteed): since it is not possible to agree with the Express Carrier a precise time of delivery, we recommend that you provide an address where someone is always present for pickup. It is necessary to indicate exactly both the house number and the ZIP code; in addition, the name given, should always coincide with the name or number shown on the door. When collecting the goods from the Carrier, check that the number of packages listed on the transport document coincides with those ordered and that the packages delivered are undamaged.
FAILURE TO COLLECT
If, however, at the time of delivery the Customer or the person in charge of the pickup were absent, the Express Carrier will leave a notice of non-delivery, through which you can request the free redelivery of packages, according to the procedures set out in the notice, within the next 3 days. If the goods are not picked upon second delivery, the Express Carrier will keep the goods in storage at its warehouse for three days, giving the Customer the opportunity to pick up the goods in person: otherwise, Akko Scissors shall, with regret, charge the Customer the additional costs for non-delivery.
ASSISTANCE
For any inconvenience related to shipments, please contact the service department (ordini@paolaacco.com), which will take action to resolve any issue.
The shipping cost depends on the purchase made, the number of packages, their weight and volume, and the shipping address. Read below about the services offered by Akko Scissors: adding products to the "shopping cart" will give you the total cost, referring to a "standard" delivery.
Akko Scissors ships nationwide (Italy) with delivery within 2 business days via Express Delivery, or within 3 to 5 days via Standard Delivery.
Standard and Express Carriers deliver by the roadside. Once the goods are entrusted by Akko Scissors to the Carriers, the delivery time is 24-48 hours with Express Carrier and 72-120 hours with Standard Carrier, depending on the destination. When collecting the goods from the Carrier, the Company recommends signing ‘subject to inspection’ if there are any doubts regarding the integrity of the package.
If free delivery is provided, all information can be found in the product sheet (or, again on the site, by adding the item “to cart”).
For Standard and Express Carrier shipments, advance notice by phone before delivery is not provided.
Deliveries will be made Monday through Friday from 8:30 a.m. to 8 p.m.
Delivery Attempts
In case there is no person at the time of delivery, a second attempt will be made free of charge on the next working day. If, even at the second attempt delivery is not possible due to the absence of the recipient, the goods will go into storage at the Carrier's warehouses for 5 working days. After this period has elapsed, the product will be sent back to Akko Scissors. Prior to redelivery to the company, Akko Scissors will contact the Customer, to get useful information to agree on a possible mode of delivery that can be successful.
Important notes regarding the acceptance of the parcel:
- At the time of delivery it is essential to sign the proof of delivery to the Carrier - it will be useful in case one needs to verify who made the collection.
Delivery via Sales Agent:
Akko Scissors' sales representatives operate directly in the field, carrying a wide selection of products with them. This allows them to fulfill most orders on the spot, ensuring fast and efficient service.
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