AKKO SCISSORS sells and delivers the products listed in the online catalogue throughout the national territory, including islands. All prices are quoted excluding VAT. Please note that the images shown in the catalogue are for illustrative purposes only.
Akko Scissors, through the website www.paolaacco.com, reserves the right to accept or decline orders at its sole discretion and in any case subject to product availability."
Products offered for sale may be temporarily unavailable: in such cases, customers will be notified by e-mail within a maximum of seven days after receipt of the purchase order. The Company reserves the right to cancel the order in specific cases such as: discontinued items, inventory errors, sudden unavailability of the product, or pricing errors. In such events, Akko Scissors will contact the customer directly to offer alternatives or to cancel the order. In the latter case, any amounts already paid will be promptly refunded."
For the greater protection of Customers, Akko Scissors prefers to ship its products exclusively to the buyers' address, accepting a different destination only in the event that, at the address indicated, the goods are collected directly from the recipient (e.g. work address or second home address).
Shipments exceeding the maximum weight and/or value limits set by the transport system will be divided into several shipments of a weight and/or value that does not exceed the maximum limits; in this case, shipping costs will be applied to each individual shipment.
If the courier delivers a package that is visibly damaged in its packaging, sign the courier's "subject to control" delivery note, indicating the type of damage on the cardboard or box (e.g., torn lower left side of cardboard). Do not throw away the packaging, as it will be needed to process any returns.
PLEASE NOTE: Accepting without reservation means signing a document certifying that the package has arrived at its destination without damage! In this case, it will be very difficult to obtain a refund. Therefore, accepting the goods “with reservation” puts the recipient in a more secure position.
What procedure to follow to report a DAMAGE
Open a ticket to our Customer Support at ordini@paolaacco.com, indicating as the issue: "I received a damaged product."
In the Ticket Description, enter the following specifics:
The company team will take up the request and contact the Customer as soon as possible, to arrange the collection of the damaged goods and the shipment of the new ones.
Even in the case of damage that is not recognizable at time of delivery, the recipient must report the damage to the Courier and to www.paolaacco.com within 8 calendar days of receipt of the goods, otherwise the recipient loses the right to obtain compensation for damages from the Courier.
Shipping costs for scissors under warranty or exchanges will be at the customer's expense, except when the product is returned within 8 days of purchase. Products must show no signs of wear, neglect or abuse; they must be clean and all items shipped (including any promotional items, item case and various accessories) must be returned. All returns must be in perfect condition if a refund is due. If one or more products are returned, an email must be sent before shipping to: ordini@paolaacco.com. Be sure to read through the website and follow the authorized return instructions before sending the package. All return packages not properly marked according to the authorized return instructions will be refused upon arrival.
Make sure the products are well packaged to avoid damage during shipment. If the product is found loose in the package and is damaged due to poor packaging, no refunds or exchanges will be allowed. Always attach a note describing the problem and a photograph of the product before shipping for assistance.
Please note that the warranty does not cover replacement of scissors or refunds if 15 days have passed since purchase. If the instrument is repaired by replacing a part with a new spare part, the warranty period will still start from the date of purchase
Please note: for equipment purchased on sale, at trade fairs, internships or seminars, where items are viewed in person by the buyer, no refunds or exchanges of any kind are permitted.
In accordance with Articles 64 and following of Legislative Decree No. 206 of September 6, 2005 (as amended and supplemented), the Customer (consumer), if not satisfied with the products or the content of the purchased services, may return the products or waive the right to receive the services and obtain a refund of the price already paid in advance.
The Professional Customer (person with VAT number) with related purchase with VAT invoice, will not be able to make use of the right of withdrawal. The right of withdrawal online, therefore, does not apply to professionals, that is, to those persons who purchase goods or services on the e-commerce website as part of their professional activity. In conclusion, the right of withdrawal applies exclusively to Consumer Customers and not to Professional Customers.
Return Shipping Costs:
The customer is responsible for return shipping and any associated risks.
Akko Scissors recommends getting shipping insurance from the courier used to return the item.
Timeframe for withdrawal:
The Customer has the right to withdraw from the contract within 14 days since the product has been delivered.
The right of withdrawal expires after 14 days from the day the Customer or a third person, other than the Courier and a third person designated by the Customer, acquires physical possession of the product.
What procedure to follow to make a WITHDRAWAL:
Open a ticket to Customer Support at ordini@paolaacco.com, specifying: "I want to request a return/withdrawal" and Enter the following details in the Ticket Description:
The Akko Scissors Team will take care of the request and send a confirmation of its receipt, on a permanent medium (e-mail). We will contact the Customer to agree on the method of shipping (shipping is at the expense of the consumer/customer).
Returns will not be accepted if the product appears to have been used.
PLEASE NOTE: limitations and exclusions
The following is a list of situations that may result in the limitation or exclusion of the right of withdrawal:
for hygiene reasons, all products must be returned in the same condition in which they were delivered. Therefore, products must be returned undamaged, unused and in their original packaging. If it is determined that such products have been used or are unlabeled, AKKO SCISSORS will not be able to process the return.
MASS STORAGE PRODUCTS: in order to guarantee the privacy of the data contained, for hygiene and security reasons even after cancellation, these products must be returned in the same condition in which they were delivered, and in a "like-new" state.
AKKO SCISSORS does not accept returns of such products if the original packaging seal has been removed.
If the customer fails to follow these return directions, AKKO SCISSORS reserves the right to refuse the return of the product.
EFFECTS OF WITHDRAWAL
If the Customer withdraws from this contract, all payments made to Akko Scissors will be refunded, including delivery costs (with the exception of any additional costs resulting from the Customer's choice of a delivery method other than the least expensive Standard delivery option offered by the Company).
Such refunds will be issued via BANK TRANSFER, even if the Customer used a different payment method for the initial transaction, unless the Customer expressly agreed otherwise at the time of purchase. In any case, the Customer will not incur any fees as a result of the refund.
Financial reimbursement is suspended until receipt of the goods and inspection of the product by the Company.
The Customer is requested to return the goods or deliver them to Akko Scissors, without undue delay and in any case within 14 days from the day of receipt of the goods. The deadline is met if the goods are returned before the expiration of the 14 days period. The direct costs of returning the goods will be borne by the Customer.
The company AKKO SCISSORS is not liable in any way for damage or theft/loss of goods returned in uninsured shipments.
The company AKKO SCISSORS reserves the right to inspect the packaging of the returned product and, depending on its condition, may deduct 10% to 20% or more from the value of the amount paid for the product if the product does not comply with what aforementioned.
The company AKKO SCISSORS also reserves the right to specify to the customer the deduction of a percentage of 10% 20% or more, after having viewed the product, even in contradiction with the consumer himself/herself, based on how much the product has actually been used.
The above conditions for withdrawal do not apply in the case of products sold at online promotions (understood that in such occasions they are not sold at the real retail price of the products, but discounted), or on special occasions, such as "Satisfied or Refunded" or similar.
For consumer disputes arising from this contract in the context of the sale of goods and services online between AKKO SCISSORS and the Consumer, we guarantee as of now the participation of the Company in the procedure of alternative dispute resolution promoted before the ADR body "Conciliareonline.it"
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