Akko Scissors offers a warranty on every pair of scissors purchased. All scissors are guaranteed to be completely free from defects in both materials and workmanship.
We use only the finest alloys and metals in production, including premium Japanese stainless steel and cobalt steel, to create tools specifically designed for long-lasting performance.
Our brand is committed to modern design standards, with a strong focus on crafting high-quality grooming scissors for professional use.
Before any tool is shipped or delivered, Akko Scissors ensures that it functions perfectly, meeting our rigorous quality control standards.
If you notice any imperfections in your Akko Scissors product, please contact our after-sales service immediately by sending an email to ordini@paolaacco.com.
Customers have 14 calendar days to report any defects. The date on the invoice (for in-person deliveries) or the delivery date provided by the courier (for shipped items) will be considered valid for this purpose.
In the event of a proven defect upon delivery, the company will repair or replace the defective product free of charge.
To ensure fast and efficient service, it is essential that the warranty card — stamped and dated at the time of purchase (or accompanied by the invoice date) — be presented to Akko Scissors customer service together with the defective product.
IThe warranty period for private customers is 24 months for steel corrosion, titanium coating, screw, or finger rest, while the warranty is 6 months for cutting performance (Convex or Beveled edges).
All other included accessories, such as cases, lubricating oil, cleaning cloth, etc., are covered by a 30-day warranty.
According to the Consumer Code, the two-year (24-month) legal warranty applies only to contracts between a business and a consumer.
In all other cases — namely purchases between two professionals holding a VAT number — the legal warranty is limited to 12 months.
If any malfunctions or damages occur during the warranty period—such as handle deformation or blade breakage—under normal use, meaning in compliance with the instructions provided on the online manual at www.paolaacco.com, the tool will be repaired free of charge.
The warranty does not cover damages caused by normal wear and tear, accidental drops, improper placement on surfaces, incorrect handling, breakage due to impacts, misuse, inadequate or incorrect daily maintenance, or unauthorized sharpening and repairs.
The warranty shall be considered null and void, even from the second day after purchase, for example in case of accidental drops or impacts causing damage to the scissors’ edges, blades, or coating. The scissors, specifically Dentate, Blenders, Super Blenders, Fluffers, and Chunkers, are the most delicate: therefore, if placed on a table in a slightly open position, the metal may be damaged at the blade closing point. Curved scissors must always be placed on the table with the tips pointing upward and must always be rested on soft mats, never directly on the table.
In cases of excessive tightening or loosening of the screw, failure to oil the blade daily, incorrect sharpening or maintenance, or if sharpening is due to normal wear and aging of the item or tampering, or if incorrect thumb pressure or positioning is applied, or if the scissors come into contact with chemicals (either during cleaning or during work with perfumes, conditioning sprays, hairsprays, and sprays in general), or in any case if the Company’s guidelines are not followed, the warranty is excluded.
Akko Scissors’ technicians/sharpeners are able to recognize any errors or damage caused to the tool due to improper handling by the groomer.
Regarding blade sharpening duration, scissors with Japanese-style cutting like AKKO SCISSORS are very sharp and smooth, characterized by the concave inner blade and the convex outer edge. The sharp edge, similar to a razor, allows many cuts, but remember that the blades do become dull due to normal wear, and sharpening due to wear is not covered by the warranty.
When it is noticed that the scissors’ cutting performance is no longer perfect, sharpening is necessary. Typically, grooming scissors need to be sharpened after 400-600 cuts (where cuts mean the number of dogs groomed), or alternatively, an interval of about 3 to 4 months can be considered, depending on various factors which are now listed.
Naturally, the frequency of sharpening depends on various factors: the quality of the steel, cutting style, the pressure applied by the thumb, excessive tightening or loosening of the screw, contact with chemicals (both during cleaning and during work with perfumes, conditioning sprays, hairsprays, and sprays in general), or failure to perform proper maintenance (which should always be done frequently by the groomer). Cleaning, lubrication, and tension adjustment are the main maintenance tasks that help prolong the sharpness and efficiency of the blades.
Our recommendation is to perform these maintenance operations on your scissors daily and to clean them thoroughly, if possible, after each cut or at the end of the working day. Sharpening due to the factors listed above is not covered by the warranty.
Warranty repairs must be carried out at Technical Assistance Centers authorized by www.paolaacco.com; any technical tampering performed outside of these centers will result in the termination of the warranty. The same applies to the replacement of screws, rings, Teflon channels, and various scissor accessories.
Attention: if the scissors are free from problems and perfectly functional at their first use, they are unlikely to present manufacturing defects later on. Based on Akko Scissors’ experience, it can be said that generally, a product returned for an alleged manufacturing defect after a few days of use is, upon technical inspection by the Company’s experts, in almost all cases free from manufacturing defects but shows signs of improper use by the customer.
The technicians are able to determine both how long the tool has been used and any errors in its use and maintenance, even if employed for only a few days.
It is rare for an Akko Scissors product to be manufactured with a defect, and especially rare for such a defect to appear after some period of use: manufacturing or sharpening defects typically manifest from the very first use.
Products sent to the Company for warranty inspection after months or years of continuous use or work rarely turn out to be defective.
The most common service requests result from normal wear and tear issues that fall outside manufacturing defects and are therefore not covered by the warranty.
Akko Scissors’ company philosophy is to produce high-quality tools: the scissors are very lightweight, ergonomic, and feature thin blades, making them suitable for precision cutting and continuous use without straining the groomer’s hands, wrists, and elbows, thus minimizing the risk of Repetitive Strain Injuries (RSI). They are therefore delicate tools that must be handled with great care. Heavier scissors would certainly be more robust but definitely less precise and comfortable.
Steel is an alloy of iron and carbon in approximately a 50/50 proportion, whereas stainless steel is an alloy of iron and chromium in roughly a 70/30 ratio. The corrosion resistance of stainless steel is mainly due to chromium: this alloy element can passivate, meaning it forms a very thin, transparent oxide layer that protects the metal from external chemical agents. If this chromium layer is somehow “broken,” the iron underneath begins to leach out and rust.
Yes, because even stainless steel can rust!
Several external factors cause rust: humidity, acids, salt, and chemicals such as hairsprays, conditioners, perfumes, etc. (products commonly used in grooming salons), and high temperatures accelerate the process.
Read these links for more information:
https://www.knivesandtools.it/it/ct/perche-l-acciaio-inossidabile-puo-arrugginire.htm
https://www.decapaggio-passivazione.it/acciaio-inossidabile-corrosione-e-ruggine/
https://www.rizzatoinox.com/blog/oilgas/perche-si-formano-le-macchie-di-ruggine-nellacciaio-inox/
http://it.sxthsspipe.com/info/why-does-stainless-steel-also-rust-26373004.html
Pursuant to Legislative Decree No. 24 of February 2, 2002, in brief: the obligation to provide an extended warranty of 24 months applies only to sales to private consumers. If an entrepreneur – including sole proprietors – purchases goods for business or professional use, Decree 24/2002 does not apply.
Operationally, this means that the same product sold to an individual consumer must be covered by a warranty period of:
The sales invoice will serve as valid proof and provide a definite date for the warranty; this same document determines the actual duration of the warranty.
In the case of warranty repairs, the customer is responsible only for shipping the scissors to the service center; the repair and return of the product will be carried out free of charge.
It is important to include in the package all personal details, address, and phone number, as well as a brief description of the scissors’ defect.
The Akko Scissors service center is also available for maintenance or repair services on out-of-warranty scissors, for a fee.
If a professional with a VAT number requests an invoice, the warranty is one year instead of two.
For clarity, it should be noted that, according to the Consumer Code, the two-year warranty applies only to contracts concluded between a professional and a consumer. In all other cases, the legal warranty period is only one year.
From the Consumer Code, the definitions of professional and consumer are derived.
But what is meant by “professional”? It refers to anyone engaged in retail trade of goods and/or services, so the definition is not limited to a narrow sense but also includes shops, large retail chains, and transport companies.
By “consumer,” instead, it is meant a person who purchases the product for personal use, regardless of any economic, professional, or business activity carried out. For example, a family father buying a television, sofa, refrigerator, or computer for his home is considered a
However, the Consumer Code does not apply to contracts between professionals, such as between an electronics retail chain and a party requiring the goods for their business or professional activity: the computer used by a professional in their office, the GPS navigator installed by a sales agent in their car to reach clients, or the printer connected by an entrepreneur within their company are all examples of goods used for professional purposes.
It is therefore evident that when a party requests an invoice with a VAT number following a purchase, their intention is to deduct that amount from taxes, precisely because the product is related to their professional or commercial activity. Consequently, they act in the contract not as a “consumer” but rather as a “professional.” As a result, since the Consumer Code no longer applies to such invoiced purchases, the warranty period is one year instead of two.
If a two-year warranty is desired on purchased products, the buyer must refrain from deducting the purchased item from taxes and must not request an invoice issued to their company with a VAT number. In fact, only when a receipt is issued or an invoice made out to a private individual with just a TAX CODE can it be presumed that the purchase was made for personal use and in the capacity of a “consumer.”
In summary, the Legal Warranty applies by law only to consumers, meaning those who purchase products for non-professional purposes. For example, if a computer is purchased solely for personal use, the right to the Legal Warranty is guaranteed; conversely, if the same product is purchased within the scope of a business activity, the Legal Warranty does not apply. The 24-month Legal Warranty does not apply to products purchased with an invoice and VAT number by professionals and businesses.
Any conformity defect that occurs within 24 months from the date of purchase must be reported by the consumer within 2 months from the date the defect is discovered.
If an Akko Scissors product exhibits a malfunction or a conformity defect, you must first contact the seller’s service center by sending an email to ordini@paolaacco.com. The receipt or invoice issued by the Company at the time of purchase serves as valid proof of warranty.
Once it has been verified and confirmed that the issue stems from a conformity defect, a specific case will be opened in the Customer’s name, and a code will be assigned for the free repair or replacement of the defective product under warranty.
In case of replacement, Akko Scissors will deliver the replacement product within a reasonable timeframe, and the Customer is required to return the non-compliant product to the Company within 30 days from the date they receive the notification of the replacement shipment.
PLEASE NOTE: Every pair of Akko Scissors is carefully inspected by our technicians before shipping, to ensure it is completely free from manufacturing or functional defects. As part of our quality control process, each pair is tested for performance directly on a dog’s coat.
After successfully passing the test, the scissors are thoroughly cleaned, packaged, and shipped to the end user. In rare cases, despite careful cleaning, a few residual hairs may remain on the scissors. This might lead the customer to believe the product has been used — however, any such hairs are simply proof that the scissors have undergone a full functionality test by Akko Scissors technicians prior to shipping.
At the end of the testing process, our technicians adjust the tension screw to ensure the scissors are set to the ideal tightness for initial use. All scissors — straight, curved, or thinning — must be used with this specific factory setting for at least the first week of work.
This initial adjustment may feel slightly tight but should not be altered, as it allows the blades to settle and adapt to one another optimally. Akko Scissors require a brief “break-in” period, during which the preset tension must be maintained. This applies to all models, but especially to thinning scissors: the teeth need some time to align correctly with the solid blade and to gently wear down their tips.
Keeping the correct screw tension ensures optimal performance and excellent results. Loosening the screw too early may cause deformation — the teeth may overlap, or the straight and curved blades may become misaligned — and such damage may not always be repairable, even by a professional sharpener.
Only after the break-in period should the screw be slightly loosened, and only if the groomer feels the need for a softer cutting motion. Even then, we strongly recommend making only a minimal adjustment (one click, or at most two). When the scissors are closed, the blades should never open on their own or with a light shake — they should open only with a firm, intentional hand movement.
Akko Scissors technicians advise against using scissors with overly loose blades, as this may compromise both performance and longevity.
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