There are two ways to check whether your order has been correctly placed:
1. The order number is displayed on the final page of the checkout process.
2. Within an hour of your purchase, you will receive a confirmation e-mail at the address you indicated during the order process.
Are you having problems registering? Please make sure all required fields (marked with an asterisk *) are filled in. If the issue persists after verifying all fields, we invite you to contact our Customer Support at ordini@paolaacco.com, selecting the issue type "Problem Creating Order".
Our team will investigate the issue and assist you in completing your purchase.
To modify an order you have already placed, please contact our Customer Support at ordini@paolaacco.com
We kindly ask you to open a support Ticket by emailing us at ordini@paolaacco.com, using the subject line:
'Request to modify order no. xxxx' and including the following details in the body of the message:
Our team will take up Your request, assess its feasibility and, if positive, e-mail you an updated copy of the order.
To cancel an order, you must notify our Customer Support, email ordini@paolaacco.com, which will take care of your request and evaluate the cancellation.
If you have already made the payment by bank transfer or credit card, we ask you to open a Ticket to our Customer Support, email ordini@paolaacco.com , indicating as Subject ‘Order cancellation request nr. xxxx’ and entering the following specifications in the Ticket Description:
If the carrier delivers a package with visible damage to the packaging, please sign the delivery receipt "subject to inspection", noting the type of damage on the box or carton (e.g., torn bottom left corner). Do not discard the packaging, as it will be needed to process any potential return.
If the product inside is damaged, follow this procedure:
Our team will take up your request and contact you as soon as possible.
Even if damages are not visible at the time of delivery, the recipient must report the damage to the Carrier and to www.paolaacco.com within 8 days of receiving the goods; otherwise, they forfeit the right to claim compensation from the Carrier.
Yes, in accordance with the provisions of Articles 64 and following of Legislative Decree No. (and subsequent amendments and additions) dated September 6, 2005: 206 the Consumer Customer (a consumer without a VAT number), if dissatisfied with the products or the services purchased, may return the products or waive the right to the provision of services and obtain a refund of the price already paid in advance. Shipping costs for returning the product to Akko Scissors are always the Customer's responsibility.
Open a Ticket to our Customer Support, email ordini@paolaacco.com, indicating as Problem “I want to request a return/return”.
Enter the following details in the Ticket Description:
Our team will handle your request and send you a confirmation of receipt. You will then be contacted to arrange the return shipping method.
PLEASE NOTE: Certain product categories may be subject to limitations or exclusions from the right of withdrawal. For details on which products are affected and for more information about the right of withdrawal, please contact AKKO SCISSORS directly.
If a product has a malfunction or a conformity defect, you must contact AKKO SCISSORS directly. Our receipt or invoice shall serve as guarantee.
Shipping costs are automatically calculated based on standard product weights and volumes when the order is completed. Shipping costs in Italy, from:
0–1 kg: €7.94 (€9.40 for Sicily, Calabria, and Sardinia)
1–5 kg: €9.57 (€11.03 for Sicily, Calabria, and Sardinia)
5–10 kg: €10.35 (€11.81 for Sicily, Calabria, and Sardinia)
10–20 kg: €11.58 (€13.04 for Sicily, Calabria, and Sardinia)
20–30 kg: €12.04 (€13.50 for Sicily, Calabria, and Sardinia)
30–50 kg: €16.26 (€15.76 for Sicily, Calabria, and Sardinia)
Extra Large Super – €0.39 per kilogram over 50 kg
REMOTE AREAS EXTRA 4€
CASH ON DELIVERY EXTRA 9% of the taxable value
Extra supplements in addition to Extra large (upon request):
delivery by appointment 7,15€
delivery on Saturdays 16,05€
evening delivery 16,70€
scheduled delivery 7,64€
delivery on the agreed day 7,64€
Please note that the shipping cost may vary depending on the number of packages, their weight, volume, and the shipping address.
When completing your order, you can choose delivery via Express Courier or Specialized Courier.
All order details and the tracking number to monitor the shipment status will be provided in the email, which you can request from Customer Support.
With couriers, deliveries will be made at street level. Even large items will be delivered at street level.
Yes, you can indicate a delivery address different from the invoice address: this address can be entered when registering on the site, or after notifying our Customer Support via Ticket, e-mail ordini@paolaacco.com .
All products sold on our website come with an official 2-year warranty, and a 1-year warranty for professionals (VAT-registered customers). The terms to make use of the legal and commercial warranty refer to the date of issue shown on the receipt or the invoice issued by www.paolaacco.com and sent via email.
For more information about the warranty, please visit our Customer Support page. If you cannot find the information you need, please contact us by submitting a ticket. We will get back to you as soon as possible!
Yes, all products sold on our website are brand new, with original packaging and accessories.
You can submit your request by opening a ticket with our Customer Support at ordini@paolaacco.com. Please select the issue type as 'Product Information Request' Our team will review your request and respond to you as soon as possible.
It may happen that you find hair on the scissors you just purchased and think that the scissors have been used. In fact, before shipping, each pair of scissors is tested by our technicians directly on dog hair to ensure we send you perfectly functioning tools. Even after thoroughly cleaning the scissors following testing, a few hairs may unintentionally remain. This simply indicates that the tool has been tested. If our technicians detect any defect or cutting imperfection, the scissors will not be shipped under any circumstances.
Product availability is indicated on each product's detail page: distinguishing between 'available products' and 'products available on order' You can find an estimated delivery date next to the availability status. For made-to-order products, delivery times depend on availability from the manufacturers and may vary. Generally, the time frame is 2 to 4 weeks. If you have any requests or need more precise information regarding delivery, please contact our Customer Support at ordini@paolaacco.com. They will verify the availability status of your product.
The product will be supplied with the original accessories included in the package, as specified on the www.paolaacco.com website. Not all products come with accessories, so we recommend always checking the included items listed for each article on the official AKKO SCISSORS website or www.paolaacco.com.
Payment Methods Available:
Bank Transfer (Advance Payment):
Your order will be processed once the transfer is credited to our account. No additional fees apply.
Credit Card:
Your order will be processed immediately with no additional fees.
PayPal:
Your order will be processed immediately with no additional fees.
No, prices do not include VAT. When purchasing on the website, by adding selected products to the "cart," the system automatically calculates the applicable VAT at the time the order is finalized, for orders processed within Italy. In the case of orders from other countries, VAT is not charged.
Yes, a purchase invoice is issued for every order placed.
The invoice/receipt grants you a 2-year warranty from the date shown on the document if you are a Private Customer, and a 1-year warranty if you are a Professional (VAT-registered).
If you wish to receive a TAX INVOICE, please indicate this during the order checkout process (Step 3: Order Summary) by selecting “Request Invoice” and providing your TAX CODE if you are a Private Customer, or your VAT NUMBER if you are an individual business or company, along with the SDI recipient code or PEC email address.
If no request is made, a standard invoice/receipt will be automatically issued.
For all orders, the invoice/receipt is sent via email.
If you do not receive the invoice, you can download it directly from your account in the “My Orders” section (after registering on the website during checkout), or you can request a PDF copy by submitting a ticket to our Customer Support at ordini@paolaacco.com.
Please include in the subject line: “Invoice request for order no. xxxxxx” and specify the order details (name, date, and order number) in the description.
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