There are two possibilities to check if your order has been executed correctly:
1. The order number is indicated on the last page of the procedure
2. Within an hour of purchase, you will receive a confirmation email to the address you indicated when ordering.
Are you experiencing problems during registration? Remember that it is necessary to fill in all the fields marked as mandatory (marked with an asterisk). If after having verified that all fields have been filled in the problem persists, we invite you to contact our Customer Service, email ordini@paolaacco.com selecting the Problem “Problem in creating order“. Our team will verify the problem and help you complete the purchase.
To modify an order placed, it is necessary to report it to our Customer Service, email ordini@paolaacco.com
We ask you to open a Ticket to our Customer Support email ordini@paolaacco.com, indicating as Subject “Request to modify order no. xxxx” and inserting the following specifications in the Ticket Description:
Our team will take care of your request, evaluate its feasibility and, if so, send you an updated copy of the order via email.
To cancel an order you must report it to our Customer Service, email ordini@paolaacco.com, who will take care of your request and will consider the cancellation.
If you have already made the payment via bank transfer or credit card, we ask you to open a ticket to our Customer Support, email ordini@paolaacco .com, indicating as Subject “Request to cancel order no. xxxx” and inserting the following specifications in the Ticket Description:
If the Courier delivers you a package visibly damaged in the packaging, sign the Courier's proof of delivery "csubject to inspection o”, with an indication of the type of damage present on the cardboard or box (e.g. bottom left side of cardboard torn). Do not throw away the packaging, which will be used to manage any returns.
If the product inside is damaged, follow this procedure:
Our team will take care of your request and will contact you as soon as possible.
Even in the case of damage not recognizable at the time of delivery, the recipient must report the damage to the Carrier and to www.paolaacco.com within 8 days of receiving the goods, otherwise he loses the right to obtain compensation for damages from the Carrier.
Yes, in accordance with the provisions of articles 64 and following of Legislative Decree 6 September 2005 n. 206(and subsequent amendments and additions): the Consumer Customer (consumer without purchase with VAT number), if not satisfied with the products or the content of the services purchased, may return the products themselves or renounce the right to provide the services and obtain a refund of the price already paid at the time of advance payment. The costs of sending the product from the Customer to Akko Scissors are always borne by the Customer.
Open a Ticket to our Customer Support, email ordini@paolaacco.com, indicating as the Problem “I want to request a return/withdrawal”.
Enter the following specifications in the Ticket Description:
Our team will take care of your request and will send you a confirmation of receipt of the same. He will contact you to agree on the product shipping method.
ATTENTION: some product categories may be subject to limitations or exclusions from the right of withdrawal. To find out which ones and have further information regarding the right of withdrawal, we invite you to contact the company AKKO SCISSORS.
If a product has a malfunction or lack of conformity, you must contact the AKKO SCISSORS company directly. As a guarantee our receipt or invoice is valid.
Shipping costs are automatically calculated based on standard weights and volumes of the products, upon completion of the order. Shipping costs in Italy, starting from:
0-1 Kg €7.94 (€9.40 Cost Sicily Calabria Sardinia)
1-5 Kg €9.57 (€11.03 Cost Sicily Calabria Sardinia)
5-10 Kg €10.35 (€11.81 Cost Sicily Calabria Sardinia)
10-20 Kg €11.58 (€13.04 Cost Sicily Calabria Sardinia)
20-30 kg €12.04 (€13.50 Cost Sicily Calabria Sardinia)
30-50 Kg €16.26 (€15.76 Cost Sicily Calabria Sardinia)
Extra Large Super – each kilo over 50 kg costs €0.39
ADVANCED CAPS EXTRA €4
CASH ON DELIVERY EXTRA 9% of the taxable value
Extra supplements in addition to the Extra large (on request):
delivery by appointment €7.15
delivery on Saturday €16.05
evening delivery €16.70
scheduled delivery €7.64
fixed day delivery €7.64
Please note that the shipping cost may vary depending on the number of packages, their weight, volume and shipping address.
By completing the order you can choose delivery via Express Courier or Specialized Courier.
All order references and the Tracking Number to track the shipping status will be specified in the email that you can request from the Assistance Service.
With couriers, deliveries will be made at street level. Even large products will be delivered to the street level.
Yes, you can indicate a delivery address different from that of the invoice: this address can be entered when registering on the site, or by communicating via Ticket to our Customer Support, email ordini@paolaacco.com .
All products on sale on our site have an official 2-year guarantee and a one-year guarantee for Professionals (subject to VAT). The terms for making use of the legal and commercial guarantee refer to the issue date shown on the receipt or tax invoice issued by www.paolaacco.com and sent via e-mail.
For more information on the warranty, please see our Customer Support page. If you can't find the information you need, contact us by opening a Ticket: We will reply as soon as possible!
Yes, all the products on sale on our site are new, with original packaging and accessories.
You can forward your request by opening a Ticket to our Customer Support, email ordini@paolaacco.com, select "Product information request" as the problem. Our team will review your request and respond to you as soon as possible.
It may happen that you may find hair on the scissors you have just purchased and think that the scissors are used. In reality, before shipping, each pair of scissors is tested by our technicians directly on the dog's fur, to be absolutely certain that we are sending perfect tools. Even if you carefully clean the scissors after the test, it may happen that some hairs remain unintentionally: it is just proof that the tool has been tested. If the technicians were to find any defect or imperfection in the cut, the scissors would not be shipped in any way.
Product availability is indicated in the item sheet of each product: a difference is made between "available products" and "products available to order". You can find an indication of the delivery date next to the availability status. For made-to-order products, delivery times are conditioned by availability at the parent companies and are therefore variable. Generally the timing is 2 – 4 weeks. If you have any requests in this regard and need more precise information on delivery, we invite you to contact our Customer Support by email ordini@paolaacco.com, who will check the availability status for your product.
The product will be supplied with the original accessories included in the package, as indicated on the www.paolaacco.com website. Not all products are combined with accessories, therefore we recommend always checking the equipment of each item that AKKO SCISSORS indicates on its official website or on the www.paolaacco website. com.
The following payment methods are available:
Advance bank transfer
The order will be processed starting from the transfer being accounted for in our account, no additional charges.
Credit card – order will be processed immediately, no additional charges.
PayPal, the order will be processed immediately, no additional charges.
No, prices do not include VAT. When purchasing from the site, by placing the chosen products in the "cart", the system automatically generates the VAT due at the time the order is concluded, for orders processed in Italy. In the case of orders coming from other countries, VAT is not applied.
Yes, a purchase invoice is issued for each order placed.
The invoice/tax receipt gives you the right to take advantage of 2 years of warranty starting from the date shown in the document if you are a Private Customer and 1 year if you are a Professional (Subject to VAT)
If you wish to receive a TAX INVOICE, you must indicate this when checking out the order (Phase 3. Order summary), by clicking on the "Request invoice" item, specifying the TAX CODE, if you are a Private Customer or the VAT NUMBER, if you are an individual company or a company, together with the SDI recipient code or PEC.
If no request is made, a normal tax invoice/receipt will be automatically issued.
For all orders the invoice/receipt is delivered via email.
If you do not receive the invoice, it can be downloaded directly from your account in the "my orders" section (subject to registration on the site at the time of ordering) or you can request a copy in PDF format by opening a Ticket to our Customer Support, email ordini@paolaacco.com, indicating in the Subject “Invoice request for order no. xxxxxx" and specifying in the Description the data relating to the order placed (name, date and number of the order placed).
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